Help / Frequently Asked Questions

Please note that we can only receive and respond to your comments or questions in English at this time.

1. How do I make an acquisition to view a module?
   • Step 1: Create an account by registering
   • Step 2: Select a language by clicking on a flag for either English, French, Spanish, German or Chinese-Mandarin
   • Step 3: Click on the image of the module shown under "PRODUCTS"
   • Step 4: Click on the Add to Cart button
   • Step 4: Click on the View Cart button to confirm your item
   • Step 5: Click on the Checkout button to complete your online acquisition via PayPal
   • Step 6: Click on the Return to Merchant button once your transaction has been processed
2. What to do if you don’t see the link to view a module after completing a payment?
   • Refresh your web browser, or
   • Click the back button of your web browser, or
   • Log out and back in again, or
   • Close the web browser and go back to the website. Log in again if necessary, or
   • Check the In-box of the email address you used to complete the transaction to confirm you received a receipt for your acquisition, or
   • Check your PayPal or credit / debit card account to verify if the acquisition transaction was successful.
3. Why is a credit or debit card not an option in some jurisdictions?
   • Our third party service provider is PayPal and some countries do not allow the ability to make payments as a guest using a credit or debit card due regional government rules (eg: Flexible Guest Account (FGA) rules). If you are unable to perform a guest checkout, you may use a PayPal account.
4. How will I be notified when the time limit to view my module is about to expire?
   • You will receive a reminder email notification based on the email address you used when you registered. The first email will be sent when there is 7 days remaining, followed by another email when there is 3 days remaining and finally when there is 1 day remaining.
5. Can more than one language be acquired for viewing?
   • Yes
6. Can more than one language be viewed?
   • You cannot view another language unless the first language acquired has been completed. Completion occurs once the “End” button has been clicked either before or after the optional quiz, or if you have taken the quiz twice, or if the time limit to view the module has expired.
7. Can I make an acquisition in bulk?
   • No, as our website is designed to add only a single item to the cart.
8. How can I make the image larger?
   • On a Mac, you can hit Cmd + to zoom.
   • On a PC, you can hit Ctrl + to zoom.
   • On a mobile device, you can maximize the viewing window by rotating the device in a landscape position, and by clicking the arrow icon on the left to hide the left side controls.
     Please Note: your smartphone may be too small to view the slides. We recommend an iPad or Tablet.
   • You can also use Full Screen mode on your computer using the following methods:
     • For Chrome on a Mac: View > Full Screen or Ctrl Cmd F
     • For Chrome on a PC: F11
     • For Firefox on a Mac: Click the menu button on the right side of the toolbar, then click the full screen button
     • For Firefox on a PC: F11
     • Internet Explorer on a PC: F11
9. Is the quiz optional?
   • Yes
10. How many attempts are allowed for the quiz?
    • You are allowed to take the quiz twice. Failure after two attempts will end the viewing time.
11. Is a certificate provided after completing the quiz?
    • Yes, and it will include the name you used during registration.
12. What score is required to pass the quiz?
    • A score of 7 out of 10 questions answered correctly.
13. What to do if you cannot log into your account?
    • Ensure you use the same email address and password when you registered, or
    • Ensure your cap lock is not on when you enter your log-in details, or
    • Request a re-set of your password if you forgot by following the instructions on the website, or
    • Set-up a new account if both of these options failed because we will not share your email address and password for privacy protection.
14. What to do if the next slide stalls, cannot be seen or the Auto Play is not working properly?
    • Refresh your web browser, or
    • Click the back button of your web browser, or
    • Log out and back in again, or
    • Close the web browser and go back to the website. Log in again if necessary.

If you require more assistance that cannot be answered above, please contact us describing your concern and type of assistance required.

Please note that we can only receive and respond to your comments or questions in English at this time.

PRODUCTS