Effective date: March 18, 2019


Process Mapping Associates Inc. ("us", "we", or "our") takes handling and protecting personal information seriously. We are committed to securing and safeguarding your personal information and developed this Privacy Policy to outline how we collect, use and disclose personal information when you access ("Website").

By using our services and products, including accessing this Website you agree to the collection and use of personal information in accordance with this policy. If you do not agree, please do not use our services, products, or Website.

Table of Content

  1. What Information Do We Collect?
  2. How Do We Use the Information We Collect?
  3. What is Our Data Retention Practice?
  4. What is Our Data Transfer Practice?
  5. What is Our Data Disclosure Practice?
  6. How Do We Secure Data?
  7. How Do We Handle Your Data When Working With Third Party Service Providers?
  8. How Do We Handle Children’s Privacy?
  9. Access and Correction
  10. Changes to This Privacy Policy
  11. Contact Us

What Information Do We Collect?

We collect different types of information and/or data for various purposes to provide and improve our services and products. The types of data we collect can generally be categorized as personal information or usage data.

Personal information means information about an identifiable individual and usually does not include business information. Some examples of personal information are: personal email address; first and last name; and/or country of residence.

Usage data relates to information on how you use our Website. Usage data is typically generated automatically when you access our Website and may include: your computer’s IP address, browser type, pages you visit, time, date of your visit, and/or other diagnostic data. We do not use cookies and similar tracking technologies to track the activity on our Website.

How Do We Use the Information We Collect?

We use the collected personal information and data for various purposes including:

  • providing and maintain our services and products;
  • notifying you about changes to our services and products;
  • allowing customers and Website users to participate in interactive features of our services and products;
  • providing customer support;
  • gathering and/or analyzing information so that we can improve our services and products;
  • monitoring the usage of our services and products, including our Website; and
  • detecting, preventing and addressing technical issues.

What is Our Data Retention Practice?

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with any legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies or as otherwise permitted by law.

We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our services and products, or when we are legally required to retain usage data for a longer period.

What is Our Data Transfer Practice?

Your information, including personal information, may be transferred to –and maintained on- computers located outside of your province, country or other governmental jurisdiction where the personal information protection laws may differ from those of your jurisdiction.

We will take all reasonably necessary steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy and that no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including safeguards appropriate to the sensitivity of the information.

What is Our Data Disclosure Practice?

Business Transaction

If we are involved in a merger, acquisition or asset sale, your personal information may be transferred to another entity involved in the transaction, as permitted by law.

Disclosure for Complying with Law Enforcement

Under certain circumstances, we may disclose your personal information if required to do so by law, in response to valid requests by public authorities – for example, a court or a government agency, or as otherwise permitted by law

Legal Requirements

We may also disclose your personal information in the good faith belief that such action is necessary to:

  • comply with a legal obligation;
  • protect and defend our rights or property;
  • prevent or investigate possible wrongdoing in connection with our services and products;
  • protect the personal safety of our customers or the public; and/or
  • protect against legal liability.

How Do We Secure Data?

Properly securing your data is important to us but we recognize that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, no safeguard system can guarantee total security of your personal information.

How Do We Handle Your Data When Working With Third Party Service Providers?

We may employ third party service providers to facilitate, provide, and/or perform assistance in our business.

We will provide these third party service providers with your personal information only to perform these tasks on our behalf and oblige them not to disclose or use it for any other purpose. Further, when engaging with third party service providers who may handle your personal information, we will take all reasonable measures to ensure that those third party service providers have appropriate privacy policy and practice in place.

An example of such a service providers are those that process payments on our behalf.

How Do We Handle Children’s Privacy?

Our services and products are not aimed at anyone under the age of 18 and we do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take reasonable steps to properly delete that information from our servers.

Access and Correction

You have the right to request access to the personal information we hold about you. If you would like to access your information, please send a written request to the contact information in the Contact Us section below.

If you believe any information we hold about you is incorrect and you would like to update it or correct it, please send a written request to the contact information in the Contact Us section below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via a prominent notice on our Website, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: